TAXES AND SURCHARGES

All prices quoted and advertised by Torleys Bar Service include GST unless otherwise stated.

Additional surcharges may apply for:

• Public holidays;
• Peak trading periods and high-demand dates, including but not limited to New Year’s Eve, Christmas Eve, major sporting events, festivals, and special events; and
• Services provided outside standard operating hours or in remote locations.

Any applicable surcharges will be communicated to the client prior to confirmation of the booking wherever reasonably possible.

Prices are subject to change without notice; however, once a booking deposit or written confirmation has been received, the agreed pricing for that booking will be honoured unless the client requests changes to the services, staffing, duration, location, or event requirements.

Any additional costs incurred during the event, including but not limited to extended service hours, additional staff, travel expenses, parking fees, venue-imposed charges, or client-requested changes, may be invoiced separately following the event.

CONFIRMING YOUR BOOKING

To secure and confirm your booking with Torleys Bar Service (“TBS”), a non-refundable deposit equal to 50% of the total quoted amount is required within seven (7) days of the invoice date.

If the required deposit is not received within this timeframe, the quoted pricing and proposed booking date may no longer be held or guaranteed by TBS. TBS reserves the right to withdraw the original quote and issue revised pricing subject to updated availability, staffing, supplier costs, and event requirements.

The remaining balance will be invoiced approximately ten (10) days prior to the event date and must be paid in full no later than seventy-two (72) hours before the commencement of the event, unless otherwise agreed in writing by TBS.

Failure to make final payment by the due date may result in cancellation of services and forfeiture of any deposit paid.

The booking deposit is non-refundable, including in circumstances where the client cancels the booking, subject to any applicable cancellation or postponement terms outlined elsewhere in these Terms and Conditions.

At the time of booking, the client must nominate a responsible event contact person who:

• Is authorised to make decisions on behalf of the client during the event;
• Will remain contactable for the duration of the event; and
• Will be present at the event for the full service period unless otherwise agreed by TBS.

TBS reserves the right to refuse service, suspend service, or end service early where no responsible event contact is available onsite.

Any changes requested by the client after payment of the booking deposit, including but not limited to changes to the event location, venue access, event date, service times, guest numbers, staffing requirements, beverage packages, equipment requirements, or overall event scope, must be submitted to and approved in writing by Torleys Bar Service(“TBS”).

Requested changes may result in revised pricing, additional staffing charges, updated service requirements, travel costs, equipment hire fees, or amended service time minimums. TBS reserves the right to decline requested changes where they are not reasonably achievable due to staffing, logistics, venue restrictions, supplier availability, licensing requirements, or operational limitations.

Where changes materially alter the scope of the original booking, TBS may issue an updated quotation and require additional payment prior to confirming the amended services.

If TBS is unable to approve the requested changes and the client no longer wishes to proceed with the original confirmed booking and services, the booking will be deemed a cancellation by the client and the applicable cancellation terms and fees will apply.

VENDOR MEALS

Where Torleys Bar Service (“TBS”) staff are required onsite for a total of six (6) hours or more, the client must provide a vendor meal for each TBS staff member rostered to the event.

Vendor meal arrangements should be confirmed with the venue or catering supplier in advance of the event date. TBS will provide confirmed staff numbers ahead of time to assist with these arrangements.

Where a vendor meal is not provided in circumstances requiring one, TBS reserves the right to arrange meals independently and invoice the client for the associated cost.

THIRD-PARTY BOOKINGS AND CLIENT RESPONSIBILITY

Where a booking with Torleys Bar Service (“TBS”) is made by a person on behalf of another individual, business, organisation, or event host, the person making the booking will be deemed the primary client and authorised contact for the event.

The primary client accepts full responsibility for:

• All invoices, payments, deposits, fees, and additional charges associated with the booking;
• Communicating all relevant booking details, terms, conditions, and event requirements to the event host and guests;
• Ensuring compliance with these Terms and Conditions by all attendees, guests, contractors, and third parties associated with the event; and
• Acting as the authorised representative for all communications, approvals, variations, and decisions relating to the booking.

By making a booking on behalf of a third party, the primary client represents and warrants that they have obtained all necessary authority, permissions, and consents to engage TBS’s services on behalf of that party.

The primary client is responsible for ensuring that all information provided to TBS, including but not limited to event details, guest numbers, venue requirements, access information, licensing conditions, and service requests, is accurate, complete, and up to date.

TBS will not be liable for any loss, delay, additional costs, service limitations, or issues arising from inaccurate, incomplete, misleading, or late information provided by the client or any third party acting on the client’s behalf.

Any disputes between the primary client and the third party they represent will not affect the client’s obligations to TBS under these Terms and Conditions.

POSTPONING BY CLIENT

Any request to postpone or reschedule an event booked with Torleys Bar Service (“TBS”) must be submitted in writing via email and will only be considered once discussed with and approved by the assigned TBS event manager.

A postponement or rescheduled event date is not confirmed until accepted in writing by TBS. All rescheduled events must secure a new proposed date at the time the postponement request is made and are strictly subject to staff, equipment, supplier, and venue availability.

If the client requests a new event date and TBS is unavailable on the proposed date, the original booking will remain in place unless otherwise agreed in writing. Where the client elects not to proceed with the original confirmed booking date, the booking will be deemed a cancellation by the client and the applicable cancellation terms and fees will apply.

TBS reserves the right to apply revised pricing to any postponed or rescheduled event to account for updated staffing costs, supplier pricing, travel requirements, seasonal demand, public holiday surcharges, or changes to the event scope.

The following postponement and rescheduling fees apply and are payable in addition to the original booking costs:

• Thirty (30) days or more prior to the confirmed event date:
  Rescheduling is subject to availability and may incur administration or rebooking fees at TBS’s discretion.
• Between ten (10) business days and thirty (30) days prior to the confirmed event date:
  A rescheduling fee equal to a minimum of twenty percent (20%) of the projected event costs (including GST) will apply.
• Between nine (9) business days and four (4) business days prior to the confirmed event date:
  A rescheduling fee equal to thirty percent (30%) of the projected event costs (including GST) will apply.
• Less than four (4) business days prior to the confirmed event date:
  A rescheduling fee equal to fifty percent (50%) of the projected event costs (including GST) will apply.

Any postponement or rescheduling fees must be paid prior to confirmation of the new event date.

Where a postponed event includes changes to guest numbers, location, service duration, staffing requirements, beverage packages, or event scope, additional charges may apply in accordance with TBS’s booking variation terms.

CANCELLATION BY CLIENT

In the event that a client cancels a booking with Torleys Bar Service (“TBS”), notice of cancellation must be provided in writing via email to the assigned Event Manager. A cancellation will only be considered effective once received and acknowledged in writing by TBS.

Due to the nature of event scheduling, staffing commitments, supplier bookings, and loss of potential business, the following cancellation terms apply:

• Thirty-one (31) days or more prior to the confirmed event date:
  The client will forfeit the non-refundable 50% booking deposit. No additional cancellation fees will apply, excluding any non-refundable third-party supplier costs already incurred by TBS on the client’s behalf.
• Between ten (10) business days and thirty (30) days prior to the confirmed event date:
  The client will forfeit the non-refundable 50% booking deposit and an additional cancellation fee equal to ten percent (10%) of the projected event costs (including GST). The client will also remain liable for any non-refundable supplier, contractor, hire, entertainment, catering, accommodation, transport, or other third-party costs incurred or committed to by TBS in connection with the booking.
• Nine (9) business days or less prior to the confirmed event date:
  One hundred percent (100%) of the projected event charges (including GST) will become immediately due and payable by the client. The client will also remain liable for any non-refundable supplier, contractor, hire, entertainment, catering, accommodation, transport, or other third-party costs incurred or committed to by TBS in connection with the booking.

For the purposes of these Terms and Conditions, “projected event charges” means the total estimated value of the confirmed booking, including all staffing, service fees, hire items, beverage packages, equipment, travel, surcharges, and approved variations.

Where a cancellation results from client-requested changes that cannot be accommodated by TBS, and the client elects not to proceed with the original confirmed booking, the matter will be treated as a cancellation by the client and the above cancellation terms will apply.

TBS reserves the right to recover any outstanding amounts owed through debt recovery or legal proceedings where necessary, and the client may be liable for reasonable recovery costs incurred by TBS.

EXTRA GUEST ATTENDANCE

For events booked under a per person pricing structure (“PP Package”) with Torleys Bar Service (“TBS”), all guests aged eighteen (18) years or over attending the event will be charged at the per person rate agreed upon at the time of booking, unless otherwise specified in writing by TBS.

Guests under the age of eighteen (18) will not be included in per person charges unless the event has been specifically quoted as a non-alcoholic package, family event, or otherwise agreed in writing by TBS.

The client is responsible for providing accurate guest numbers prior to the event and for ensuring attendance numbers do not materially exceed the confirmed booking numbers without prior approval from TBS.

TBS staff and event managers reserve the right to conduct reasonable guest number checks throughout the event for staffing, licensing, stock control, RSA compliance, and operational purposes. Where guest attendance exceeds the confirmed booking numbers, TBS reserves the right to:

• Charge additional guests at the agreed per person rate;
• Invoice additional staffing, stock, equipment, travel, or service costs resulting from increased attendance; and
• Adjust service inclusions where operational limitations prevent the safe or practical servicing of additional attendees.

Where actual guest attendance is lower than the confirmed booking numbers, refunds, credits, discounts, or reductions in pricing will not be provided unless revised guest numbers are submitted to and approved by TBS in writing no later than fourteen (14) days prior to the event date.

Any approved reductions in guest numbers may still be subject to minimum spend requirements, staffing minimums, supplier commitments, package minimums, or other costs already incurred by TBS.

.

RSA AND INTOXICATED CLIENTS

All staff engaged by Torleys Bar Service (“TBS”) hold current Responsible Service of Alcohol (“RSA”) certification and are required to comply with all applicable liquor licensing laws, regulations, venue requirements, and RSA obligations at all times during the provision of services.

Regardless of whether an event is held at a private residence, private venue, or commercial premises, TBS staff will strictly enforce responsible alcohol service practices to ensure the safety and wellbeing of staff, guests, contractors, and members of the public.

By engaging TBS, the client acknowledges and agrees that TBS staff have full authority and discretion to refuse, limit, or cease the supply of alcohol to any person where required under RSA laws or where staff reasonably believe it necessary for safety, compliance, or operational reasons.

This may include, but is not limited to:

• Refusing service to intoxicated persons;
• Refusing service to underage persons or persons unable to provide valid identification where required;
• Refusing service to aggressive, abusive, unsafe, or disrespectful guests;
• Removing alcoholic beverages from service areas where necessary;
• Offering or encouraging the consumption of water, food, or non-alcoholic beverages;
• Slowing, limiting, or temporarily suspending alcohol service; and
• Ending alcohol service for part or all of the event in circumstances involving excessive intoxication, unsafe behaviour, violence, harassment, unlawful conduct, or risks to staff or guest safety.

Where reasonably practicable, the nominated event contact person will be notified if significant RSA action is required during the event.

If TBS staff determine that alcohol service must be reduced, suspended, or ended early for RSA, safety, legal, or behavioural reasons, this will not constitute a breach of contract by TBS and no refund, discount, compensation, or credit will be provided to the client.

The client accepts responsibility for the conduct of their guests and agrees to support TBS staff in enforcing RSA requirements and maintaining a safe event environment.

TBS reserves the right to immediately withdraw staff and cease services entirely where staff safety is threatened or unlawful conduct occurs.

LICENSING, BYO SERVICES, AND COMPLIANCE

Torleys Bar Service (“TBS”) complies with all applicable liquor licensing laws, regulations, permit requirements, and Responsible Service of Alcohol (“RSA”) obligations in the state or territory in which services are provided.

All TBS staff hold current RSA certification and are legally required to comply with applicable liquor laws at all times. TBS reserves the right to refuse, limit, suspend, or cease alcohol service where required to comply with licensing obligations, RSA requirements, venue rules, permit conditions, or safety obligations.

Without limitation, TBS staff may refuse service to intoxicated persons, underage persons, aggressive or unsafe guests, or any person acting unlawfully or in breach of RSA requirements.

Underage drinking is strictly prohibited. TBS reserves the right to request valid proof of age identification from any guest where age cannot reasonably be determined. Alcohol service may be refused where satisfactory identification cannot be provided.

Where required by law, venue conditions, permit requirements, or RSA obligations, the client agrees to ensure that adequate food, water, non-alcoholic beverages, and suitable event facilities are available during alcohol service periods.

TBS maintains relevant insurances, licenses, and approvals for the services specifically contracted and agreed to in writing with the client, including licensed service packages and approved BYO service packages where applicable.

Where the client books a BYO service package or an event format that does not include liquor licensing through TBS, the client acknowledges and agrees that:

• The client is solely responsible for determining whether the event legally requires a liquor licence, permit, approval, or venue authorisation;
• The client is responsible for obtaining and maintaining any required liquor licences, permits, approvals, or venue consents unless expressly agreed otherwise in writing by TBS;
• The client warrants that the event will comply with all applicable liquor laws and venue requirements; and
• TBS accepts no liability whatsoever for breaches of liquor licensing laws, permit conditions, venue requirements, fines, penalties, cancellations, enforcement action, or legal consequences arising from the client’s failure to obtain or maintain required licences or approvals.

The client agrees to indemnify and hold harmless TBS, its staff, contractors, and representatives from and against any claims, fines, penalties, damages, liabilities, losses, or legal costs arising from licensing breaches, unlawful alcohol service, venue non-compliance, or failures by the client or guests to comply with applicable laws or regulations.

MINORS AND NON-ALCOHOLIC SERVICE

In accordance with applicable liquor licensing laws and Responsible Service of Alcohol (“RSA”) requirements, Torleys Bar Service (“TBS”) will not serve alcoholic beverages to any person under the age of eighteen (18) years under any circumstances.

Persons under the age of eighteen (18) are strictly prohibited from consuming alcohol in service areas operated, managed, or attended by TBS staff during the event. TBS staff reserve the right to request valid proof of age identification from any guest where age cannot reasonably be verified.

Where TBS staff reasonably believe a minor is consuming, attempting to consume, or has been supplied alcohol unlawfully, TBS reserves the right to:

• Refuse further alcohol service;
• Remove alcoholic beverages from service areas;
• Notify the responsible event contact person;
• Suspend or cease alcohol service; and/or
• Take any other action reasonably necessary to comply with RSA and licensing obligations.

The client accepts responsibility for ensuring that guests comply with all applicable alcohol and licensing laws and agrees to support TBS staff in enforcing these requirements.

TBS can provide and cater for a range of non-alcoholic beverage options, including mocktails, soft drinks, juices, and other non-alcoholic refreshments, where included in the agreed event package or requested by the client in advance.

EQUIPMENT DAMAGE AND TAP SYSTEM LIABILITY

Torleys Bar Service (“TBS”) provides specialised bar equipment, including tap systems, beverage dispensing systems, refrigeration equipment, glassware, and related service items, for use during events. These items are valuable commercial assets and must be treated with reasonable care by all guests, venue staff, contractors, and attendees.

The client accepts responsibility for any loss, theft, misuse, negligent handling, or damage caused to TBS equipment during the event period by the client, guests, contractors, venue staff, or any third party associated with the event, excluding fair wear and tear arising from normal intended use.

Where equipment is damaged during the event, TBS reserves the right to issue an invoice to the client for:

• The reasonable cost of repairs;
• Cleaning, replacement parts, or labour costs;
• Temporary equipment hire required due to the damage; and/or
• Any associated transport, servicing, or administrative costs reasonably incurred by TBS.

If a tap system or other equipment is damaged beyond economical repair or deemed unrepairable by TBS or an authorised repairer, the client will be liable for the full replacement value of the equipment.

The replacement cost for a damaged or destroyed tap system is currently fixed at AUD $1,200.00 including GST, unless otherwise advised in writing by TBS.

TBS reserves the right to recover repair or replacement costs from the client following the event and may retain any applicable security bond or deposit towards outstanding amounts where permitted by law or agreed in writing.

The client must notify TBS staff immediately of any equipment damage, malfunction, breakage, or safety concern occurring during the event.

HIRE EQUIPMENT AND FURNITURE DAMAGE

Any hire items, furniture, equipment, décor, glassware, bar structures, or other products supplied by Torleys Bar Service(“TBS”) for an event remain the property of TBS unless otherwise agreed in writing.

The client accepts responsibility for any loss, theft, negligent handling, misuse, or damage to hire items occurring during the hire period by the client, guests, contractors, venue staff, or any third party associated with the event, excluding reasonable wear and tear from normal intended use.

Where hire items are damaged but repairable, the client will be invoiced for all reasonable repair, cleaning, restoration, transport, labour, and associated administrative costs incurred by TBS.

Where hire items are lost, stolen, or damaged beyond economical repair, the client will be liable for the full replacement value of the affected items, including any associated delivery, sourcing, or replacement costs reasonably incurred by TBS.

TBS reserves the right to issue invoices for repair or replacement costs following the event and may retain any applicable security bond or deposit towards outstanding amounts where permitted by law or agreed in writing.

While many TBS hire products are designed to withstand normal outdoor use and general weather exposure, clients are responsible for taking reasonable care of all hired items during the event. Where practical, TBS recommends that furniture and hire items be stored undercover or protected during heavy rain, severe weather, high winds, storms, flooding, or other adverse weather conditions to minimise risk of damage and ensure guest safety.

The client must immediately notify TBS staff of any damaged, unsafe, malfunctioning, or missing hire items during the event period.

.

GLASSWARE BREAKAGE AND MISSING ITEMS

All glassware supplied by Torleys Bar Service (“TBS”) for use during an event remains the property of TBS and must be returned in reasonable condition at the conclusion of the event.

Where glassware is broken, damaged, lost, removed from the venue, or otherwise not returned due to the actions of the client, guests, contractors, venue staff, or attendees associated with the event, the client will be charged a breakage and replacement fee of AUD $8.50 per glass including GST.

No charges will apply for accidental breakages directly caused by TBS staff during the normal course of service operations.

For the purposes of these Terms and Conditions, glassware that cannot be located or returned within forty-five (45) minutes following the conclusion of beverage service will be deemed missing and treated as lost or unreturned glassware. Applicable replacement fees will be invoiced to the client accordingly.

TBS staff reserve the right to conduct a reasonable stock count and collection process at the conclusion of the event to determine missing or damaged items.

The client agrees to take reasonable steps to assist with the return and collection of glassware and to ensure guests do not remove TBS property from the venue or event area.

MOVEMENT AND RELOCATION OF EQUIPMENT

All equipment, furniture, bar structures, tap systems, refrigeration units, and hire items supplied by Torleys Bar Service(“TBS”) must remain in the location and setup position determined or approved by TBS staff unless otherwise authorised in writing or verbally by an authorised TBS representative during the event.

The client, guests, venue staff, contractors, and third parties must not move, dismantle, relocate, tamper with, or interfere with TBS equipment without prior approval from TBS staff.

TBS will not accept liability for any injury, loss, damage, breakage, equipment malfunction, property damage, or consequential loss suffered by the client or any third party where TBS equipment or hire items are moved, relocated, adjusted, dismantled, or used contrary to TBS instructions without approval from TBS.

This limitation includes, but is not limited to:

• Damage to flooring, walls, landscaping, furniture, vehicles, or venue property;
• Injury to guests or third parties;
• Beverage spills or leaks;
• Electrical or refrigeration issues;
• Equipment tipping or instability; and
• Damage caused during unauthorised transport or handling of TBS property.

Where equipment is moved without approval and damage or loss occurs, the client may also be liable for any resulting repair, replacement, labour, transport, or operational costs incurred by TBS.

PHOTOGRAPHY AND PROMOTIONAL USE

By engaging Torleys Bar Service (“TBS”), the client acknowledges and agrees that TBS may photograph, record, or capture visual content during the event for marketing, promotional, portfolio, social media, website, advertising, and business development purposes.

The client grants TBS a perpetual, worldwide, non-exclusive, royalty-free, irrevocable licence to use, reproduce, publish, edit, distribute, display, and promote photographs, video footage, and other visual media captured during the event in any format or medium now known or developed in the future.

This may include use across:

• Social media platforms;
• TBS websites and digital platforms;
• Printed marketing materials;
• Online advertising;
• Promotional campaigns;
• Portfolio and showcase content; and
• Other business-related promotional purposes.

Where reasonably practicable, TBS will endeavour to use event content respectfully and professionally. However, the client acknowledges that guests attending the event may incidentally appear in promotional material.

If the client does not consent to the use of event imagery for promotional purposes, the client must notify TBS in writing prior to the event date. TBS will make reasonable efforts to accommodate such requests but cannot guarantee that guests or third parties will not independently capture or publish content relating to the event.

The client warrants that they have authority to provide this consent on behalf of the event host and attendees where applicable.

FORCE MAJEURE

Except where otherwise expressly stated in these Terms and Conditions, Torleys Bar Service (“TBS”) will not be liable for any failure, delay, interruption, reduction, or inability to perform its contractual obligations where such failure or delay arises directly or indirectly from events, circumstances, or causes beyond the reasonable control of TBS (“Force Majeure Event”).

To the maximum extent permitted by law, TBS will not be responsible for any loss, damage, costs, expenses, delays, cancellations, refunds, compensation claims, or other liabilities suffered or incurred by the client or any third party as a result of a Force Majeure Event.

A Force Majeure Event includes, but is not limited to:

• Severe weather events, storms, flooding, cyclones, bushfires, earthquakes, or other natural disasters;
• Acts of God;
• Epidemics, pandemics, public health emergencies, or government health restrictions;
• War, terrorism, threats of terrorism, civil unrest, riots, protests, or public disturbances;
• Industrial disputes, strikes, lockouts, or labour shortages;
• Government actions, restrictions, regulations, licensing suspensions, or emergency orders;
• Venue closures, venue damage, or venue access restrictions;
• Supplier failures, utility outages, transport disruptions, road closures, or unprecedented traffic incidents;
• Fire, explosions, equipment failure, or accidents;
• Power outages, communication failures, or technology disruptions; and
• Any other event or circumstance beyond the reasonable control of TBS which could not reasonably have been prevented, anticipated, or avoided despite exercising reasonable care and diligence.

Where a Force Majeure Event occurs, TBS reserves the right to:

• Suspend, modify, reduce, relocate, postpone, or cancel services where reasonably necessary;
• Substitute products, equipment, staffing, or service arrangements where reasonably required;
• Refuse unsafe service conditions; and/or
• Terminate the booking where performance becomes unlawful, unsafe, commercially impractical, or impossible.

Where reasonably practicable, TBS will make reasonable efforts to communicate with the client and work towards an alternative arrangement, rescheduled event, or revised service solution. However, TBS does not guarantee that rescheduling or alternative arrangements will be available.

Nothing in this clause excludes any rights or guarantees that cannot lawfully be excluded under applicable Australian Consumer Law.

CANCELATION BY TBS

If Torleys Bar Service (“TBS”) cancels a confirmed booking or is unable to provide the agreed services for reasons other than:

• A Force Majeure Event;
• The client’s breach of these Terms and Conditions;
• Safety concerns;
• Licensing or legal compliance requirements; or
• Circumstances caused or contributed to by the client, guests, venue, or third parties,

the client will be entitled to either:

• Transfer all amounts already paid to an alternative event date agreed upon by TBS and the client, subject to availability; or
• Receive a full refund of all monies paid to TBS relating to the cancelled services.

To the maximum extent permitted by law, TBS’s liability in relation to any cancellation of services by TBS will be limited solely to the refund or transfer of amounts paid by the client for the affected services.

TBS will not be liable for any indirect, consequential, incidental, or third-party losses arising from cancellation, including but not limited to accommodation costs, venue costs, supplier costs, travel expenses, loss of enjoyment, or other event-related expenses incurred by the client or guests.

VENUE ACCESS, PARKING AND SERVICE AREA REQUIREMENTS

The client is responsible for ensuring that Torleys Bar Service (“TBS”) has safe, practical, and lawful access to the event venue for the purposes of delivery, setup, service operations, pack down, and equipment collection.

Unless otherwise agreed in writing, the client must provide a minimum of one (1) suitable vehicle parking space for TBS at or reasonably close to the event location for the duration of setup, service, and pack down. The parking space must allow for vehicle access with a minimum height clearance of 2.1 metres unless otherwise advised by TBS.

Where suitable parking is unavailable, restricted, impractical, or not disclosed to TBS prior to the event, TBS reserves the right to:

• Arrange alternative paid parking;
• Charge the client for any parking fees, permits, tolls, valet fees, or related transport expenses incurred; and/or
• Apply additional labour or access fees where difficult venue access materially increases setup or pack down requirements.

TBS staff and vehicles will not park illegally, obstruct traffic, breach venue regulations, or place staff, equipment, or vehicles at unreasonable risk in order to service an event.

The client must notify TBS in advance of any venue access restrictions, including but not limited to:

• Limited parking access;
• Height restrictions;
• Stairs or lift access limitations;
• Loading dock requirements;
• Restricted setup times;
• Difficult terrain or long transport distances; and
• Venue bump-in or bump-out requirements.

If the client requests additional beverage service areas, secondary bars, satellite service points, or relocation of bar equipment during the event, these arrangements must be discussed with and approved by TBS prior to the event date wherever reasonably possible.

Where the client requests an additional service area or relocation of the bar during event service without prior arrangement, TBS reserves the right to charge an additional relocation and labour fee of AUD $150.00 including GST per relocation or additional service area requested.

TBS reserves the right to refuse relocation requests where doing so would be unsafe, impractical, inconsistent with RSA obligations, operationally unreasonable, or likely to damage equipment or venue property.